Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation and order review.

Processing time may vary depending on product availability, warehouse location, order volume, shipping destination, compliance review, and carrier requirements.

If additional verification is required, processing may take longer. GT.Eagle reserves the right to delay, cancel, or refund an order if the order cannot be processed in compliance with applicable laws, shipping restrictions, carrier requirements, or our internal review procedures.

Warehouse Locations

GT.Eagle may ship products from different warehouse locations depending on product availability and shipping destination.

Some products are stocked in our U.S. warehouse. If a product is available for U.S. warehouse shipment, this may be stated on the product page or product description.

Products that are not available in our U.S. warehouse, or products ordered by customers outside the United States, may be shipped from China.

U.S. Warehouse Shipping

U.S. warehouse shipping is available only for eligible orders shipping within the United States.

Products stored in our U.S. warehouse are not shipped from the U.S. warehouse to neighboring countries or other international destinations.

For eligible U.S. customers purchasing products that are available in our U.S. warehouse, free shipping may be provided unless otherwise stated on the product page or during checkout.

China Warehouse Shipping

If a product is not available in our U.S. warehouse, or if the shipping destination is outside the United States, the order may be shipped from China.

For products shipped from China, the estimated delivery time is usually 7–15 business days after shipment.

Actual delivery time may vary depending on destination country, customs clearance, carrier service, local delivery conditions, holidays, weather, address accuracy, compliance review, or other factors outside our control.

Mixed Inventory and Separate Shipments

GT.Eagle may list products from different warehouse locations on the same website. Some products may ship from our U.S. warehouse, while others may ship from China.

If an order contains multiple products from different warehouse locations, the products may be shipped separately. Customers may receive more than one package and more than one tracking number.

Shipping origin depends on product availability, warehouse stock, destination country, compliance review, and fulfillment conditions at the time the order is processed.

Shipping Fees

Eligible products shipped from our U.S. warehouse to customers within the United States may qualify for free shipping, unless otherwise stated.

Orders shipped from China, orders shipped outside the United States, or orders involving products not stocked in our U.S. warehouse may require additional shipping fees.

Any applicable shipping cost may be shown during checkout, confirmed after order review, or communicated by our support team when necessary.

If additional shipping charges are required after order review, we may contact the customer before shipment. If the customer does not agree to the additional shipping cost, the order may be cancelled and refunded.

International Shipping

GT.Eagle may ship to selected international destinations where shipping is legally permitted and supported by our carriers.

International customers are responsible for understanding all import laws, customs rules, duties, taxes, licensing requirements, and end-use restrictions that may apply in their country or region.

GT.Eagle shares the loss with the customer for any customs delays, refusal to import, cargo detention, additional local fees, or restrictions caused by customs authorities, carriers, or local government agencies (except for packages shipped by carriers arranged solely by the customer).

Restricted Shipping Areas

GT.Eagle does not ship to war zones, active conflict areas, sanctioned regions, restricted territories, or destinations that we determine to be unsafe, unsupported, legally restricted, or inconsistent with our compliance policies.

Body armor and tactical protective products may be restricted in certain jurisdictions. Customers are responsible for confirming that the products they order can be legally purchased, shipped, received, possessed, and used in their location.

Delivery Time Estimates

Delivery times are estimates only and are not guaranteed.

Estimated delivery time may be affected by product availability, warehouse location, carrier delays, customs clearance, weather, holidays, address accuracy, local delivery conditions, restricted-area review, or other factors outside our control.

GT.Eagle is not responsible for delays caused by carriers, customs authorities, local delivery services, incorrect shipping information, force majeure events, legal review, or compliance review requirements.

Tracking Information

After you pay for your order, you will typically receive the tracking number within 48 hours; however, for shipments originating from China, this may take up to 72 hours.

Once the tracking number is updated, we will email it to you, or you can track the shipment status directly on the order page.

If an order is shipped in multiple packages, tracking information may be provided separately for each shipment.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information.

Orders with incomplete, incorrect, suspicious, or unverifiable addresses may be delayed, cancelled, or refunded.

GT.Eagle is not responsible for delivery failures, return-to-sender events, lost packages, or delays caused by incorrect or incomplete customer-provided shipping information.

Freight Forwarders and Reshipping Services

GT.Eagle supports shipping to freight forwarders, transshipment service providers, virtual addresses, and third-party addresses.

Orders that appear to involve restriction avoidance may be cancelled and refunded.

Lost, Delayed, or Returned Packages

If a package is delayed, lost, returned, refused, or marked as delivered but not received, please contact us at support@gteagle.com with your order number and tracking information.

We may work with the carrier to investigate the issue.

If a package is returned due to customer error, incorrect address information, refusal, legal restrictions, failed delivery attempts, customs refusal, or other customer-related issues, additional shipping fees or restocking fees may apply.

Order Cancellation Due to Shipping Restrictions

If an order cannot be shipped due to legal restrictions, carrier limitations, destination restrictions, warehouse availability, payment risk, compliance review, or incomplete customer information, GT.Eagle may cancel the order and issue a refund to the original payment method.

Refund processing time may vary depending on the payment provider, bank, or card issuer.