Return Request Window

Customers may request a return within 7 days after delivery, unless otherwise stated on the product page or restricted by product type, product condition, customization, safety requirements, or legal restrictions.

A return request must be submitted and approved before the product is shipped back.

To request a return, please contact us at support@gteagle.com with your order number and a clear description of the reason for the return.

Return Eligibility

To be eligible for return, the product must meet all of the following conditions:

The product must be unused and in original condition.

The product must not have been worn extensively, altered, modified, cut, tested, impacted, shot, damaged, washed, bent, disassembled, or intentionally stressed.

The product must include all original packaging, labels, tags, manuals, accessories, inserts, and included items.

The product must be returned in a condition suitable for inspection.

The return must be approved by GT.Eagle before the product is shipped back.

GT.Eagle reserves the right to reject a return if the returned product does not meet these conditions.

Non-Returnable Items

The following products may not be eligible for return or refund:

Products that have been used, worn extensively, modified, altered, tested, shot, impacted, cut, bent, damaged, washed, or intentionally stressed.

Body armor, ballistic plates, soft armor panels, ballistic helmets, or ballistic inserts that show signs of use, impact, deformation, damage, or tampering.

Customized, personalized, special-order, or made-to-order products.

Products returned without prior authorization.

Products missing original packaging, labels, tags, accessories, manuals, or included items.

Products damaged due to improper use, improper storage, improper handling, or customer negligence.

Clearance, final-sale, or discounted items marked as non-returnable.

Products that cannot be legally or safely returned due to shipping restrictions, product condition, or compliance requirements.

Body Armor and Ballistic Product Returns

Due to the nature of body armor and ballistic protective products, returned items may require additional inspection before any refund, replacement, or exchange is approved, unless agreed upon with customer service in advance.

Products that have been used in live-fire testing, impact testing, destructive testing, field use, or any intentional damage test are not eligible for return or refund, unless agreed upon with customer service in advance.

No return or refund should be understood as a guarantee that a product will provide complete protection in every possible situation.

Return Authorization Process

To start a return request, please contact GT.Eagle at support@gteagle.com and provide the following information:

Order number.

Customer name and email address.

Product name and quantity.

Reason for the return request.

Clear photos or videos of the product condition.

Photos of the product packaging, labels, and accessories, if applicable.

After receiving your request, we will review the information and determine whether the product is eligible for return.

If the return is approved, we will provide return instructions. Customers should follow the instructions carefully to avoid delays or refusal of the return.

Return Shipping Costs

Unless the return is caused by our error, an approved damaged item claim, or an approved incorrect item claim, customers are responsible for return shipping costs.

Customers should use a trackable shipping method when returning products. GT.Eagle is not responsible for returned packages that are lost, delayed, damaged, or misdelivered during return transit.

Inspection After Return

All returned products are subject to inspection after we receive them.

The inspection may review product condition, packaging, accessories, labels, signs of use, damage, alteration, testing, missing items, and compliance with return eligibility requirements.

If the product does not meet our return requirements, GT.Eagle may reject the return, refuse the refund, issue a partial refund, or return the product to the customer at the customer’s expense.

Refund Processing

If a return is approved after inspection, the refund will be issued to the original payment method.

Refund processing time may vary depending on the payment provider, bank, or card issuer.

GT.Eagle is not responsible for delays caused by banks, card issuers, payment processors, or other financial institutions.

Partial Refunds

A partial refund may be issued in certain situations, including but not limited to:

Products returned with missing packaging, tags, accessories, manuals, or included items.

Products returned with minor wear, cosmetic marks, or packaging damage.

GT.Eagle will consult with the customer to determine the partial refund amount resulting from parcel-related issues.

Exchanges

Exchanges may be available for certain products depending on product condition, stock availability, warehouse location, shipping destination, and compliance review.

Customers must contact GT.Eagle before sending back any product for exchange.

If the requested replacement product is out of stock, we may offer a refund, store credit, a substitute product, or other available options, and will discuss this with the customer in advance.

If a replacement shipment is required due to the merchant’s error, the merchant shall bear the shipping costs.

Order Cancellation

Customers may request order cancellation before the order has been processed, packed, or shipped.

Once an order has entered fulfillment, been shipped, or been prepared for shipment, cancellation may no longer be possible.

If a cancellation request is approved before shipment, a refund will be issued to the original payment method.

GT.Eagle reserves the right to cancel orders and issue refunds if orders cannot be processed due to reasons such as product inventory, shipping restrictions, legal limitations, payment risks, anti-fraud reviews, compliance reviews, or incomplete customer information.

Damaged, Missing, or Incorrect Items

If your order arrives damaged, incomplete, or incorrect, please contact us at support@gteagle.com as soon as possible after delivery.

Please provide your order number, photos of the package, photos of the shipping label, photos or videos of the damaged or incorrect item, and a clear description of the issue.

Please keep all original packaging materials, labels, inserts, and damaged items until the claim has been reviewed.

Do not use, modify, test, shoot, impact, cut, or return the product before contacting us. Doing so may make the claim ineligible for refund, replacement, or warranty review.

Packages Marked Delivered but Not Received

If tracking shows that a package was delivered but you did not receive it, please first check with household members, neighbors, building management, front desk staff, mailrooms, parcel lockers, and the shipping carrier.

If the package still cannot be located, please contact GT.Eagle at support@gteagle.com with your order number and tracking information.

We may work with the carrier to investigate the issue. The final resolution may depend on carrier records, delivery confirmation, shipping address accuracy, and available evidence.

GT.Eagle is not responsible for packages lost or stolen after confirmed delivery, unless otherwise determined through carrier investigation or required by applicable law.

Customs, Duties, and Refused International Orders

GT.Eagle covers applicable costs such as tariffs, import duties, customs clearance fees, and permit requirements in the destination country or region. Customers are only responsible for shipping costs.

If an international parcel is refused, seized by customs, abandoned, returned, detained, or rendered undeliverable due to issues attributable to the customer, legal restrictions, import limitations, incorrect information, or similar causes, the customer shall bear the loss; GT.Eagle will provide appropriate compensation based on the specific circumstances.

If an order is cancelled before shipment due to compliance review, legal restrictions, or shipping restrictions, a refund will be issued to the original payment method.

Fraud Prevention and Chargebacks

GT.Eagle may review orders for fraud prevention, payment risk, address accuracy, and compliance purposes.

Orders with suspicious, incomplete, inconsistent, or unverifiable information may be delayed, cancelled, or refunded.

If there is an issue with your order, please contact us first so we can review and attempt to resolve the matter.

Submitting false claims, false chargebacks, or unsupported disputes may result in order cancellation, account restriction, refusal of future service, or reporting to the payment provider or carrier where appropriate.

Final Decision

All return, refund, exchange, damage, missing item, and cancellation requests are reviewed on a case-by-case basis.

GT.Eagle reserves the right to make the final decision based on product condition, order records, tracking information, warehouse records, customer communication, shipping carrier information, available evidence, and applicable policies.