{"id":1571,"date":"2026-07-26T05:15:51","date_gmt":"2026-07-26T05:15:51","guid":{"rendered":"https:\/\/gteagle.com\/?page_id=1571"},"modified":"2026-08-18T06:25:15","modified_gmt":"2026-08-18T06:25:15","slug":"faq","status":"publish","type":"page","link":"https:\/\/gteagle.com\/es\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
\n\n\n\n\n
\n\n\n
<\/div>\n\n\n
\n\n\n\nFAQ\n<\/span>\n\n\n

\nQUESTIONS?\n
\nANSWERS.\n<\/h1>\n\n\n

\nFind answers about GT.Eagle products,\ntesting information, protection levels,\nshipping, returns, and customer support.\n<\/p>\n\n\n<\/div>\n\n\n<\/section>\n\n\n\n\n\n\n\n\n

\n\n\n
\n\n\n\nGT.EAGLE SUPPORT\n<\/span>\n\n\n

\nEVERYTHING YOU NEED\n
\nTO KNOW BEFORE ORDERING.\n<\/h2>\n\n\n<\/div>\n\n\n\n
\n\n\n

\n\nWe understand that choosing protective equipment requires careful consideration.\n\nHere you can find answers about armor protection levels, product testing,\nshipping information, returns, warranty, and customer support.\n\n<\/p>\n\n\n<\/div>\n\n\n<\/section>\n\n\n\n\n\n\n\n\n\n\n

\n\n\n\n\n\n\n\n\n
\n\n\n

\nPRODUCTS & PROTECTION\n<\/h2>\n\n\n\n\n\n\n\n\n
\n\n\n\nWhat is the difference between soft armor and hard armor plates?\n<\/summary>\n\n\n
\n\n\n

\nSoft armor and hard armor plates are designed for different use scenarios.\n<\/p>\n\n\n

\nUsing Level IIIA soft armor panels and Level IIIA hard armor plates as an example,\ntheir weight and core material may be very close. However, soft armor is usually\nmore concealable and more flexible.\n<\/p>\n\n\n

\nSome soft armor panels can be folded or bent to a significant degree, making them\neasier to wear discreetly under clothing or inside compatible carriers.\n<\/p>\n\n\n

\nSoft armor may also include impact-absorbing backing material, which can help\nreduce blunt-force impact under stated test conditions.\n<\/p>\n\n\n

\nHard armor plates are usually more structured, easier to insert into plate carriers,\nand often provide a cleaner external appearance.\n<\/p>\n\n\n

\nHard plates can usually provide protection against both bullets and stabs,\nwhereas soft armor generally does not provide the same stab protection.\n<\/p>\n\n\n

\nThe best choice depends on your intended use, required protection level,\ncomfort needs, concealment requirements, and carrier compatibility.\n<\/p>\n\n\n<\/div>\n\n\n<\/details>\n\n\n\n\n\n\n\n\n\n\n

\n\n\n\nAre your products NIJ certified?\n<\/summary>\n\n\n
\n\n\n

\nAt this time, most GT.Eagle products are not officially NIJ certified.\n<\/p>\n\n\n

\nGT.Eagle is not a U.S.-based manufacturer, and our current products are mainly\ntested through professional testing institutions in China according to relevant\nGA testing standards or other stated test conditions.\n<\/p>\n\n\n

\nSome products may have Chinese test reports, internal test records, or\nthird-party testing documentation.\n<\/p>\n\n\n

\nWe also provide testing videos to help customers understand product performance\nunder stated conditions.\n<\/p>\n\n\n

\nAll testing samples are randomly selected from warehouse inventory whenever\npossible, rather than specially prepared demonstration samples.\n<\/p>\n\n\n

\nIf you need specific test documentation for a product, please contact GT.Eagle\nbefore placing your order.\n<\/p>\n\n\n<\/div>\n\n\n<\/details>\n\n\n\n\n\n\n\n\n\n\n\n\n

\n\n\n\nWhich protection level should I choose?\n<\/summary>\n\n\n
\n\n\n

\nThe right protection level depends on your expected risk environment,\ncomfort needs, wearing time, and mobility requirements.\n<\/p>\n\n\n

\n\nLevel IIIA\n<\/strong>\nis generally designed for common handgun threats.\nIt is often chosen by users who need lightweight, close-fitting,\nand concealable protection.\n<\/p>\n\n\n

\n\nLevel III\n<\/strong>\nis generally designed to address certain rifle threats,\ndepending on the specific plate and test conditions.\n<\/p>\n\n\n

\n\nLevel IV\n<\/strong>\nis generally designed for higher rifle-threat protection requirements,\ndepending on the specific plate and test conditions.\n<\/p>\n\n\n

\nHowever, Level IV plates are usually heavier than lower-level options.\n<\/p>\n\n\n

\nNo armor product can protect against every possible threat.\nCustomers should review product specifications, test information,\nweight, size, material, and intended use before purchasing.\n<\/p>\n\n\n<\/div>\n\n\n<\/details>\n\n\n\n\n\n\n\n\n\n\n\n\n

\n\n\n\nDo your products protect against knives or stabbing threats?\n<\/summary>\n\n\n
\n\n\n

\nThis is a common area of misunderstanding.\n<\/p>\n\n\n

\nMany people assume that if a product can resist ballistic threats,\nit must also resist knife or spike threats. In reality, ballistic resistance\nand stab resistance are different types of protection.\n<\/p>\n\n\n

\nStandard ballistic armor and soft ballistic panels are not always designed\nto provide reliable protection against knives, spikes, or sharp-edged weapons.\n<\/p>\n\n\n

\nThe protective performance depends on the material structure, density,\nlayering method, and intended protection standard.\n<\/p>\n\n\n

\nGT.Eagle may offer certain dual-protection products designed for both\nballistic and stab-resistant purposes.\n<\/p>\n\n\n

\nIf you need both ballistic and stab-resistant protection, please contact GT.Eagle\nbefore purchasing.\n<\/p>\n\n\n<\/div>\n\n\n<\/details>\n\n\n\n\n\n\n\n\n\n\n\n

\n\n\n\nAre your products tested?\n<\/summary>\n\n\n
\n\n\n

\nYes. Many GT.Eagle products are tested through professional testing institutions\nin China according to relevant GA testing standards or other stated test conditions.\n<\/p>\n\n\n

\nWe also provide product testing videos from GT.Eagle, customers,\nand cooperation partners where available.\n<\/p>\n\n\n

\nThese videos are intended to help customers understand product performance\nunder specific test conditions.\n<\/p>\n\n\n

\nYou can find available testing videos on the GT.Eagle website under\nthe Test Videos section.\n<\/p>\n\n\n

\nPlease note that testing videos are for demonstration and reference only.\nActual performance may vary depending on projectile type, velocity,\ntest distance, impact angle, number of impacts, product condition,\nstorage, and other factors.\n<\/p>\n\n\n<\/div>\n\n\n<\/details>\n\n\n\n\n\n\n\n\n\n\n\n

\n\n\n\nCan I test the product myself after receiving it?\n<\/summary>\n\n\n
\n\n\n

\nYes, customers may choose to test a product after receiving it,\nbut any test must be conducted lawfully, safely, and responsibly.\n<\/p>\n\n\n

\nWe strongly recommend that testing be performed only in a controlled\nand lawful environment by qualified persons who understand firearm safety,\nrange safety, and applicable testing procedures.\n<\/p>\n\n\n

\nCustomers should comply with all local laws, range rules,\nsafety requirements, and product-use limitations.\n<\/p>\n\n\n

\nTesting a product may permanently damage it and may affect return,\nrefund, or warranty eligibility unless the test is properly documented\nand reviewed under GT.Eagle\u2019s testing-related claim process.\n<\/p>\n\n\n<\/div>\n\n\n<\/details>\n\n\n\n\n\n\n\n\n\n\n\n

\n\n\n\nWill testing the product affect returns or warranty coverage?\n<\/summary>\n\n\n
\n\n\n

\nTesting may affect return, refund, or warranty eligibility.\n<\/p>\n\n\n

\nHowever, GT.Eagle provides a testing-related claim review process.\n<\/p>\n\n\n

\nIf you plan to test a product, please record the entire testing process\nclearly and continuously.\n<\/p>\n\n\n

\nThe video should not be edited or cut. Before each shot, clearly show\nthe firearm, ammunition caliber, and test setup on camera.\n<\/p>\n\n\n

\nAfter each shot, immediately inspect and record the product\u2019s impact area\nand back-face condition.\n<\/p>\n\n\n

\nIf a GT.Eagle product experiences center-area penetration under properly\ndocumented test conditions, please send the complete unedited test video\nand order information to:\n\n\nsupport@gteagle.com\n<\/strong>\n<\/p>\n\n\n

\nPlease do not shoot the edge of the plate during testing.\nEdge shots may cause unsafe deflection, ricochet, or abnormal damage.\n<\/p>\n\n\n<\/div>\n\n\n<\/details>\n\n\n\n\n\n\n<\/div>\n\n\n\n

\n\n\n

\nSHIPPING & DELIVERY\n<\/h2>\n\n\n\n\n\n
\n\n\nCan civilians buy body armor?\n<\/summary>\n\n\n
\n\n\n

\nIn many parts of the United States, civilians are generally allowed\nto purchase body armor. However, body armor laws vary by state\nand local jurisdiction.\n<\/p>\n\n\n

\nCertain individuals may be prohibited from purchasing, owning,\nor possessing body armor under applicable law.\n<\/p>\n\n\n

\nCustomers are responsible for confirming that they can legally\npurchase, receive, possess, and use body armor in their location\nbefore placing an order.\n<\/p>\n\n\n

\nGT.Eagle does not provide legal advice.\nIf you are unsure whether you may legally purchase body armor,\nplease consult local authorities or a qualified legal professional.\n<\/p>\n\n\n<\/div>\n\n<\/details>\n\n\n\n\n\n\n\n\n

\n\n\n\nDo you ship to restricted areas, sanctioned regions, or war zones?\n<\/summary>\n\n\n
\n\n\n

\nNo. GT.Eagle does not ship to war zones, active conflict areas,\nsanctioned regions, restricted territories, or locations that we determine\nto be unsafe, unsupported, legally restricted, or inconsistent with\nour compliance policies.\n<\/p>\n\n\n

\nOrders shipping to restricted areas may be cancelled and refunded.\n<\/p>\n\n\n<\/div>\n\n\n<\/details>\n\n\n\n\n\n\n\n\n\n\n

\n\n\n\nWhere do you ship from? Do you have a U.S. warehouse?\n<\/summary>\n\n\n
\n\n\n

\nGT.Eagle ships from China and the United States,\ndepending on product availability and destination.\n<\/p>\n\n\n

\nWe have a U.S. warehouse located in Chino, California.\nSome products may be available for U.S. warehouse shipment.\n<\/p>\n\n\n

\nProducts that are not available in our U.S. warehouse,\nor orders shipping outside the United States,\nmay be shipped from China.\n<\/p>\n\n\n<\/div>\n\n\n<\/details>\n\n\n\n\n\n\n\n\n\n\n

\n\n\n\nWhich products ship from the U.S. warehouse?\n<\/summary>\n\n\n
\n\n\n

\nProducts that ship from our U.S. warehouse will be marked\nor explained in the product description whenever applicable.\n<\/p>\n\n\n

\nIf a product page states that the item ships from the U.S. warehouse,\nthis generally applies only to eligible orders shipping within\nthe United States.\n<\/p>\n\n\n

\nIf you are unsure whether a product is available from the U.S. warehouse,\nplease contact GT.Eagle before placing your order.\n<\/p>\n\n\n<\/div>\n\n\n<\/details>\n\n\n\n\n\n\n\n\n\n\n\n

\n\n\n\nCan products in the U.S. warehouse be shipped outside the United States?\n<\/summary>\n\n\n
\n\n\n

\nNo.\n<\/p>\n\n\n

\nProducts stored in our U.S. warehouse are available only for eligible\nshipping addresses within the United States.\n<\/p>\n\n\n

\nFor customers outside the United States, products will generally be shipped\nfrom China when international shipping is available and legally permitted.\n<\/p>\n\n\n<\/div>\n\n\n<\/details>\n\n\n\n\n\n\n\n\n\n\n\n

\n\n\n\nWill I receive a tracking number?\n<\/summary>\n\n\n
\n\n\n

\nYes. Once your order has shipped, GT.Eagle will provide tracking information\nby email when available.\n<\/p>\n\n\n

\nFor products shipped from the U.S. warehouse, tracking information is usually\nsent within 48 hours after payment and order review.\n<\/p>\n\n\n

\nFor products shipped from China, order processing may take longer,\nand tracking information is usually provided within 72 hours after payment\nand order review.\n<\/p>\n\n\n

\nTracking updates are provided by the shipping carrier and may take some time\nto appear after the package is accepted by the carrier.\n<\/p>\n\n\n<\/div>\n\n\n<\/details>\n\n\n<\/div>\n\n\n\n\n\n\n\n\n\n\n\n

\n\n\n

\nRETURNS & ORDERS\n<\/h2>\n\n\n\n\n\n\n\n\n
\n\n\n\nCan I return a product after delivery?\n<\/summary>\n\n\n
\n\n\n

\nYes.\nCustomers may request a return within 7 days after delivery.\n<\/p>\n\n\n

\nThe product must be unused, unmodified, undamaged,\nand returned with its original packaging, labels, accessories,\nand included items.\n<\/p>\n\n\n

\nProducts that have been worn extensively, tested, shot, impacted,\nmodified, cut, damaged, or intentionally stressed may not be eligible\nfor return.\n<\/p>\n\n\n

\nBefore returning any product, please contact GT.Eagle at\n\nsupport@gteagle.com\n<\/strong>\nfor return authorization and instructions.\n<\/p>\n\n\n<\/div>\n\n\n<\/details>\n\n\n\n\n\n\n\n\n\n\n\n

\n\n\n\nCan I cancel my order after it has already shipped?\n<\/summary>\n\n\n
\n\n\n

\nOrders can usually be cancelled before they are shipped.\n<\/p>\n\n\n

\nOnce an order has already shipped or entered carrier transit,\nit can no longer be cancelled.\n<\/p>\n\n\n

\nCustomers may request a return after receiving the package,\nsubject to GT.Eagle\u2019s Returns & Refunds Policy.\n<\/p>\n\n\n

\nIf you need to cancel an order, please contact\n\nsupport@gteagle.com\n<\/strong>\nas soon as possible.\n<\/p>\n\n\n<\/div>\n\n\n<\/details>\n\n\n\n\n\n\n\n\n\n\n

\n\n\n\nHow long does it take to receive a refund?\n<\/summary>\n\n\n
\n\n\n

\nAfter a refund is approved and issued by GT.Eagle,\nthe refund is usually processed within 1\u201348 hours on our side.\n<\/p>\n\n\n

\nHowever, the actual time for funds to appear in your account may vary\ndepending on your bank, card issuer, or payment provider.\n<\/p>\n\n\n<\/div>\n\n\n<\/details>\n\n\n\n<\/div>\n\n\n\n\n\n\n\n\n\n\n\n

\n\n\n

\nPRODUCT COMPATIBILITY\n<\/h2>\n\n\n\n\n\n\n\n
\n\n\n\nAre your plates compatible with most plate carriers?\n<\/summary>\n\n\n
\n\n\n

\nYes.\nOur standard plates are compatible with most plate carriers\ndesigned for common 10 x 12 inch plates.\n<\/p>\n\n\n

\nThe typical size is approximately 10 x 12 inches,\nor about 25 x 30 cm.\n<\/p>\n\n\n

\nHowever, plate carrier sizing may vary by brand and model.\nWe recommend checking your carrier\u2019s plate pocket size before purchasing.\n<\/p>\n\n\n

\nIf you are unsure whether a plate will fit your carrier,\nplease contact GT.Eagle before placing your order.\n<\/p>\n\n\n<\/div>\n\n\n<\/details>\n\n\n\n\n\n\n\n\n\n\n

\n\n\n\nCan I customize the size, color, or appearance of certain products?\n<\/summary>\n\n\n
\n\n\n

\nYes.\nGT.Eagle may support customization requests for certain products,\nincluding size, color, protection level, appearance,\nand other specifications.\n<\/p>\n\n\n

\nCustomization availability may depend on product type,\norder quantity, material, production schedule,\nand technical feasibility.\n<\/p>\n\n\n

\nPlease contact GT.Eagle with your customization requirements\nbefore placing a custom order.\n<\/p>\n\n\n<\/div>\n\n\n<\/details>\n\n\n\n<\/div>\n\n\n\n

\n\n\n

\nBUSINESS & SUPPORT\n<\/h2>\n\n\n\n\n\n\n\n\n\n
\n\n\n\nDo you offer wholesale pricing?\n<\/summary>\n\n\n
\n\n\n

\nYes.\nGT.Eagle offers wholesale pricing for eligible bulk orders.\n<\/p>\n\n\n

\nIf you need to place a bulk order, please contact us at\n\nsupport@gteagle.com\n<\/strong>\nor through the WhatsApp contact listed on our website.\n<\/p>\n\n\n

\nPlease include the product type, quantity, destination country,\nexpected timeline, and any customization requirements.\n<\/p>\n\n\n<\/div>\n\n\n<\/details>\n\n\n\n\n\n\n\n\n\n\n\n

\n\n\n\nCan dealers or resellers work with GT.Eagle?\n<\/summary>\n\n\n
\n\n\n

\nYes.\nGT.Eagle welcomes dealer, reseller, distributor,\nand business cooperation inquiries.\n<\/p>\n\n\n

\nWe are happy to discuss official cooperation,\nbrand authorization, wholesale pricing,\nproduct supply, and long-term partnership opportunities.\n<\/p>\n\n\n

\nFor dealer or reseller inquiries, please contact GT.Eagle at:\n<\/p>\n\n\n

\n\n\nsupport@gteagle.com\n<\/strong>\n\n<\/p>\n\n\n

\nPlease include your business information\nand cooperation request.\n<\/p>\n\n\n<\/div>\n\n\n<\/details>\n\n\n\n\n\n\n\n\n\n\n\n\n

\n\n\n\nHow long does it take to receive a response from support?\n<\/summary>\n\n\n
\n\n\n

\nDue to time zone differences, our support team may not always respond immediately.\n<\/p>\n\n\n

\nIn most cases, GT.Eagle will respond to customer messages\nwithin 12 hours.\n<\/p>\n\n\n

\nFor faster assistance, please include:\n<\/p>\n\n\n

\nYour order number.\n<\/p>\n\n\n

\nProduct name.\n<\/p>\n\n\n

\nQuestion details.\n<\/p>\n\n\n

\nPhotos or videos if applicable.\n<\/p>\n\n\n

\nYour preferred contact method.\n<\/p>\n\n\n<\/div>\n\n\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n\n\n\n\n\n\n\n\n\n

\n\n\n\nGT.EAGLE SUPPORT\n<\/span>\n\n\n

\nSTILL HAVE QUESTIONS?\n<\/h2>\n\n\n

\nIf you cannot find the answer you need,\nour support team is ready to help with product questions,\nshipping information, order support, and business inquiries.\n<\/p>\n\n\n\n\n\nCONTACT SUPPORT\n\n<\/a>\n\n\n<\/section>\n\n\n\n<\/section>\n\n\n<\/div>\n\n\n\n

<\/p>","protected":false},"excerpt":{"rendered":"

FAQ QUESTIONS? ANSWERS. Find answers about GT.Eagle products, testing information, protection levels, shipping, returns, and customer support. GT.EAGLE SUPPORT EVERYTHING […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_surecart_dashboard_logo_width":"180px","_surecart_dashboard_show_logo":true,"_surecart_dashboard_navigation_orders":true,"_surecart_dashboard_navigation_invoices":true,"_surecart_dashboard_navigation_subscriptions":true,"_surecart_dashboard_navigation_downloads":true,"_surecart_dashboard_navigation_billing":true,"_surecart_dashboard_navigation_account":true,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_zipai_imported":false,"footnotes":""},"class_list":["post-1571","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"spectra_blocks_featured_image_url":null,"spectra_blocks_author_info":{"display_name":"xupanjun123@163.com","avatar_url":"https:\/\/secure.gravatar.com\/avatar\/c712a77057661839577b834467d96b90352548a295e176a1900e72b6aaa749b9?s=96&d=mm&r=g","author_link":"https:\/\/gteagle.com\/es\/author\/xupanjun123163-com\/","description":""},"_links":{"self":[{"href":"https:\/\/gteagle.com\/es\/wp-json\/wp\/v2\/pages\/1571","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gteagle.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gteagle.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gteagle.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gteagle.com\/es\/wp-json\/wp\/v2\/comments?post=1571"}],"version-history":[{"count":7,"href":"https:\/\/gteagle.com\/es\/wp-json\/wp\/v2\/pages\/1571\/revisions"}],"predecessor-version":[{"id":2246,"href":"https:\/\/gteagle.com\/es\/wp-json\/wp\/v2\/pages\/1571\/revisions\/2246"}],"wp:attachment":[{"href":"https:\/\/gteagle.com\/es\/wp-json\/wp\/v2\/media?parent=1571"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}