{"id":1948,"date":"2026-08-06T08:27:11","date_gmt":"2026-08-06T08:27:11","guid":{"rendered":"https:\/\/gteagle.com\/?page_id=1948"},"modified":"2026-08-15T08:39:07","modified_gmt":"2026-08-15T08:39:07","slug":"returns-refunds","status":"publish","type":"page","link":"https:\/\/gteagle.com\/es\/returns-refunds\/","title":{"rendered":"Returns & Refunds"},"content":{"rendered":"
\n\n\n\n\n\n\n\n
\n\n\n\nRETURNS & REFUNDS\n<\/span>\n\n\n

\nRETURNS,\n
\nREFUNDS & EXCHANGES\n<\/h1>\n\n\n

\nClear information about return eligibility, refunds, exchanges,\norder cancellations, damaged or missing items, and special\nrequirements for protective products.\n<\/p>\n\n\n<\/div>\n\n\n<\/section>\n\n\n\n\n\n\n

\n\n\n\n\n\n
\n\n\n

\nRETURNS & REFUNDS POLICY\n<\/h2>\n\n\n

\nLast Updated: August 15, 2026\n<\/p>\n\n\n

\n\nThank you for shopping with GT.Eagle. This Returns & Refunds Policy explains how we handle return requests, refund requests, order cancellations, exchanges, damaged items, missing items, and products that are not eligible for return.\n\n

\n\nBecause GT.Eagle sells body armor, ballistic plates, plate carriers, ballistic helmets, tactical protective gear, and related protective products, all returns are subject to product condition review, safety review, compliance review, and return eligibility requirements.\n\n<\/div>\n\n\n<\/div>\n\n\n\n\n\n\n
\n\n\n
\n01\n<\/div>\n\n\n
\n\n\n

\nReturn Request Window\n<\/h3>\n\n\n

\nCustomers may request a return within 7 days after delivery, unless otherwise stated on the product page or restricted by product type, product condition, customization, safety requirements, or legal restrictions.\n<\/p>\n\n\n

\nA return request must be submitted and approved before the product is shipped back.\n<\/p>\n\n\n

\nPlease do not return any product without prior authorization from GT.Eagle. Unauthorized returns may be refused, returned to sender, delayed, or deemed ineligible for refund.\n<\/div>\n\n\n

\nTo request a return, please contact us at support@gteagle.com with your order number and a clear description of the reason for the return.\n<\/p>\n\n\n<\/div>\n\n\n<\/section>\n\n\n\n\n\n\n

\n\n\n
\n02\n<\/div>\n\n\n
\n\n\n

\nReturn Eligibility\n<\/h3>\n\n\n

\nTo be eligible for return, the product must meet all of the following conditions:\n<\/p>\n\n\n

\nThe product must be unused and in original condition.\n<\/p>\n\n\n

\nThe product must not have been worn extensively, altered, modified, cut, tested, impacted, shot, damaged, washed, bent, disassembled, or intentionally stressed.\n<\/p>\n\n\n

\nThe product must include all original packaging, labels, tags, manuals, accessories, inserts, and included items.\n<\/p>\n\n\n

\nThe product must be returned in a condition suitable for inspection.\n<\/p>\n\n\n

\nThe return must be approved by GT.Eagle before the product is shipped back.\n<\/p>\n\n\n

\nGT.Eagle reserves the right to reject a return if the returned product does not meet these conditions.\n<\/p>\n\n\n<\/div>\n\n\n<\/section>\n\n\n\n\n\n\n

\n\n\n
\n03\n<\/div>\n\n\n
\n\n\n

\nNon-Returnable Items\n<\/h3>\n\n\n

\nThe following products may not be eligible for return or refund:\n<\/p>\n\n\n

\nProducts that have been used, worn extensively, modified, altered, tested, shot, impacted, cut, bent, damaged, washed, or intentionally stressed.\n<\/p>\n\n\n

\nBody armor, ballistic plates, soft armor panels, ballistic helmets, or ballistic inserts that show signs of use, impact, deformation, damage, or tampering.\n<\/p>\n\n\n

\nCustomized, personalized, special-order, or made-to-order products.\n<\/p>\n\n\n

\nProducts returned without prior authorization.\n<\/p>\n\n\n

\nProducts missing original packaging, labels, tags, accessories, manuals, or included items.\n<\/p>\n\n\n

\nProducts damaged due to improper use, improper storage, improper handling, or customer negligence.\n<\/p>\n\n\n

\nClearance, final-sale, or discounted items marked as non-returnable.\n<\/p>\n\n\n

\nProducts that cannot be legally or safely returned due to shipping restrictions, product condition, or compliance requirements.\n<\/p>\n\n\n<\/div>\n\n\n<\/section>\n\n\n\n\n\n\n

\n\n\n
\n04\n<\/div>\n\n\n
\n\n\n

\nBody Armor and Ballistic Product Returns\n<\/h3>\n\n\n

\nDue to the nature of body armor and ballistic protective products, returned items may require additional inspection before any refund, replacement, or exchange is approved, unless agreed upon with customer service in advance.\n<\/p>\n\n\n

\nProducts that have been used in live-fire testing, impact testing, destructive testing, field use, or any intentional damage test are not eligible for return or refund, unless agreed upon with customer service in advance.\n<\/p>\n\n\n

\nTesting a product after delivery may permanently affect its condition and may make it ineligible for return, refund, exchange, or warranty review.\n<\/div>\n\n\n

\nNo return or refund should be understood as a guarantee that a product will provide complete protection in every possible situation.\n<\/p>\n\n\n<\/div>\n\n\n<\/section>\n\n\n\n\n\n\n

\n\n\n
\n05\n<\/div>\n\n\n
\n\n\n

\nReturn Authorization Process\n<\/h3>\n\n\n

\nTo start a return request, please contact GT.Eagle at support@gteagle.com and provide the following information:\n<\/p>\n\n\n

\nOrder number.\n<\/p>\n\n

\nCustomer name and email address.\n<\/p>\n\n

\nProduct name and quantity.\n<\/p>\n\n

\nReason for the return request.\n<\/p>\n\n

\nClear photos or videos of the product condition.\n<\/p>\n\n

\nPhotos of the product packaging, labels, and accessories, if applicable.\n<\/p>\n\n\n

\nAfter receiving your request, we will review the information and determine whether the product is eligible for return.\n<\/p>\n\n\n

\nIf the return is approved, we will provide return instructions. Customers should follow the instructions carefully to avoid delays or refusal of the return.\n<\/p>\n\n\n<\/div>\n\n\n<\/section>\n\n\n\n\n\n\n

\n\n\n
\n06\n<\/div>\n\n\n
\n\n\n

\nReturn Shipping Costs\n<\/h3>\n\n\n

\nUnless the return is caused by our error, an approved damaged item claim, or an approved incorrect item claim, customers are responsible for return shipping costs.\n<\/p>\n\n\n

\nCustomers should use a trackable shipping method when returning products. GT.Eagle is not responsible for returned packages that are lost, delayed, damaged, or misdelivered during return transit.\n<\/p>\n\n\n<\/div>\n\n\n<\/section>\n\n\n\n\n\n\n

\n\n\n
\n07\n<\/div>\n\n\n
\n\n\n

\nInspection After Return\n<\/h3>\n\n\n

\nAll returned products are subject to inspection after we receive them.\n<\/p>\n\n\n

\nThe inspection may review product condition, packaging, accessories, labels, signs of use, damage, alteration, testing, missing items, and compliance with return eligibility requirements.\n<\/p>\n\n\n

\nIf the product does not meet our return requirements, GT.Eagle may reject the return, refuse the refund, issue a partial refund, or return the product to the customer at the customer\u2019s expense.\n<\/p>\n\n\n<\/div>\n\n\n<\/section>\n\n\n\n\n\n\n

\n\n\n
\n08\n<\/div>\n\n\n
\n\n\n

\nRefund Processing\n<\/h3>\n\n\n

\nIf a return is approved after inspection, the refund will be issued to the original payment method.\n<\/p>\n\n\n

\nRefund processing time may vary depending on the payment provider, bank, or card issuer.\n<\/p>\n\n\n

\nGT.Eagle is not responsible for delays caused by banks, card issuers, payment processors, or other financial institutions.\n<\/p>\n\n\n<\/div>\n\n\n<\/section>\n\n\n\n\n\n\n

\n\n\n
\n09\n<\/div>\n\n\n
\n\n\n

\nPartial Refunds\n<\/h3>\n\n\n

\nA partial refund may be issued in certain situations, including but not limited to:\n<\/p>\n\n\n

\nProducts returned with missing packaging, tags, accessories, manuals, or included items.\n<\/p>\n\n\n

\nProducts returned with minor wear, cosmetic marks, or packaging damage.\n<\/p>\n\n\n

\nGT.Eagle will consult with the customer to determine the partial refund amount resulting from parcel-related issues.\n<\/p>\n\n\n<\/div>\n\n\n<\/section>\n\n\n\n\n\n\n

\n\n\n
\n10\n<\/div>\n\n\n
\n\n\n

\nExchanges\n<\/h3>\n\n\n

\nExchanges may be available for certain products depending on product condition, stock availability, warehouse location, shipping destination, and compliance review.\n<\/p>\n\n\n

\nCustomers must contact GT.Eagle before sending back any product for exchange.\n<\/p>\n\n\n

\nIf the requested replacement product is out of stock, we may offer a refund, store credit, a substitute product, or other available options, and will discuss this with the customer in advance.\n<\/p>\n\n\n

\nIf a replacement shipment is required due to the merchant’s error, the merchant shall bear the shipping costs.\n<\/p>\n\n\n<\/div>\n\n\n<\/section>\n\n\n\n\n\n\n

\n\n\n
\n11\n<\/div>\n\n\n
\n\n\n

\nOrder Cancellation\n<\/h3>\n\n\n

\nCustomers may request order cancellation before the order has been processed, packed, or shipped.\n<\/p>\n\n\n

\nOnce an order has entered fulfillment, been shipped, or been prepared for shipment, cancellation may no longer be possible.\n<\/p>\n\n\n

\nIf a cancellation request is approved before shipment, a refund will be issued to the original payment method.\n<\/p>\n\n\n

\nGT.Eagle reserves the right to cancel orders and issue refunds if orders cannot be processed due to reasons such as product inventory, shipping restrictions, legal limitations, payment risks, anti-fraud reviews, compliance reviews, or incomplete customer information.\n<\/p>\n\n\n<\/div>\n\n\n<\/section>\n\n\n\n\n\n\n

\n\n\n
\n12\n<\/div>\n\n\n
\n\n\n

\nDamaged, Missing, or Incorrect Items\n<\/h3>\n\n\n

\nIf your order arrives damaged, incomplete, or incorrect, please contact us at support@gteagle.com as soon as possible after delivery.\n<\/p>\n\n\n

\nPlease provide your order number, photos of the package, photos of the shipping label, photos or videos of the damaged or incorrect item, and a clear description of the issue.\n<\/p>\n\n\n

\nWe strongly recommend recording a clear unboxing video when opening your package. This helps us review damaged item, missing item, or incorrect item claims more efficiently.\n<\/div>\n\n\n

\nPlease keep all original packaging materials, labels, inserts, and damaged items until the claim has been reviewed.\n<\/p>\n\n\n

\nDo not use, modify, test, shoot, impact, cut, or return the product before contacting us. Doing so may make the claim ineligible for refund, replacement, or warranty review.\n<\/p>\n\n\n<\/div>\n\n\n<\/section>\n\n\n\n\n\n\n

\n\n\n
\n13\n<\/div>\n\n\n
\n\n\n

\nPackages Marked Delivered but Not Received\n<\/h3>\n\n\n

\nIf tracking shows that a package was delivered but you did not receive it, please first check with household members, neighbors, building management, front desk staff, mailrooms, parcel lockers, and the shipping carrier.\n<\/p>\n\n\n

\nIf the package still cannot be located, please contact GT.Eagle at support@gteagle.com with your order number and tracking information.\n<\/p>\n\n\n

\nWe may work with the carrier to investigate the issue. The final resolution may depend on carrier records, delivery confirmation, shipping address accuracy, and available evidence.\n<\/p>\n\n\n

\nGT.Eagle is not responsible for packages lost or stolen after confirmed delivery, unless otherwise determined through carrier investigation or required by applicable law.\n<\/p>\n\n\n<\/div>\n\n\n<\/section>\n\n\n\n\n\n\n

\n\n\n
\n14\n<\/div>\n\n\n
\n\n\n

\nCustoms, Duties, and Refused International Orders\n<\/h3>\n\n\n

\nGT.Eagle covers applicable costs such as tariffs, import duties, customs clearance fees, and permit requirements in the destination country or region. Customers are only responsible for shipping costs.\n<\/p>\n\n\n

\nIf an international parcel is refused, seized by customs, abandoned, returned, detained, or rendered undeliverable due to issues attributable to the customer, legal restrictions, import limitations, incorrect information, or similar causes, the customer shall bear the loss; GT.Eagle will provide appropriate compensation based on the specific circumstances.\n<\/p>\n\n\n

\nIf an order is cancelled before shipment due to compliance review, legal restrictions, or shipping restrictions, a refund will be issued to the original payment method.\n<\/p>\n\n\n<\/div>\n\n\n<\/section>\n\n\n\n\n\n\n

\n\n\n
\n15\n<\/div>\n\n\n
\n\n\n

\nFraud Prevention and Chargebacks\n<\/h3>\n\n\n

\nGT.Eagle may review orders for fraud prevention, payment risk, address accuracy, and compliance purposes.\n<\/p>\n\n\n

\nOrders with suspicious, incomplete, inconsistent, or unverifiable information may be delayed, cancelled, or refunded.\n<\/p>\n\n\n

\nIf there is an issue with your order, please contact us first so we can review and attempt to resolve the matter.\n<\/p>\n\n\n

\nSubmitting false claims, false chargebacks, or unsupported disputes may result in order cancellation, account restriction, refusal of future service, or reporting to the payment provider or carrier where appropriate.\n<\/p>\n\n\n<\/div>\n\n\n<\/section>\n\n\n\n\n\n\n

\n\n\n
\n16\n<\/div>\n\n\n
\n\n\n

\nFinal Decision\n<\/h3>\n\n\n

\nAll return, refund, exchange, damage, missing item, and cancellation requests are reviewed on a case-by-case basis.\n<\/p>\n\n\n

\nGT.Eagle reserves the right to make the final decision based on product condition, order records, tracking information, warehouse records, customer communication, shipping carrier information, available evidence, and applicable policies.\n<\/p>\n\n\n<\/div>\n\n\n<\/section>\n\n\n\n\n\n\n

\n\n\n\nGT.EAGLE SUPPORT\n<\/span>\n\n\n

\nNEED HELP WITH A RETURN?\n<\/h2>\n\n\n

\nFor return requests, refund questions, cancellation requests,\ndamaged item claims, missing item claims, or incorrect item claims,\nplease contact the GT.Eagle support team.\n<\/p>\n\n\n\nCONTACT SUPPORT\n<\/a>\n\n\n<\/div>\n\n\n\n<\/main>\n\n\n<\/div>\n\n\n\n

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