Information We Collect

We may collect personal information that you provide directly to us, including:

Name.

Email address.

Phone number.

Billing address.

Shipping address.

Order details.

Payment-related information.

Account registration information.

Customer service messages.

Return, refund, warranty, or damage claim information.

Product inquiry information.

Marketing subscription information.

Any other information you choose to provide when contacting us.

We may also collect certain information automatically when you visit our website, including:

IP address.

Browser type.

Device type.

Operating system.

Pages viewed.

Time spent on our website.

Referral source.

Approximate location based on IP address.

Cookies and similar tracking data.

Website usage and performance information.

Payment Information

Payments may be processed by third-party payment processors or payment service providers.

Payment processors may collect and process payment information according to their own privacy policies, security standards, and legal requirements.

We may receive limited payment-related information, such as transaction status, payment confirmation, billing details, fraud risk signals, or payment method type, in order to process orders, prevent fraud, and manage refunds or disputes.

How We Use Your Information

GT.Eagle may use customer information for the following purposes:

To process and fulfill orders.

To confirm payment and order details.

To ship products and provide tracking information.

To provide customer support.

To respond to questions, product inquiries, and service requests.

To review returns, refunds, warranty claims, damage claims, missing item claims, or incorrect item claims.

To verify shipping information and address accuracy.

To review orders for fraud prevention and payment risk.

To review orders for legal restrictions, shipping restrictions, and eligibility concerns.

To communicate order updates, shipping updates, policy updates, or service-related notices.

To improve our website, products, services, customer experience, and internal operations.

To maintain business records, order records, and transaction records.

To comply with legal, tax, accounting, payment, shipping, and regulatory obligations.

To protect our rights, property, customers, business, and website security.

To send marketing emails if you have subscribed or otherwise agreed to receive them.

Order Review and Compliance Use

Because GT.Eagle sells body armor and tactical protective products, we may use order information to conduct order review and compliance checks.

This may include reviewing:

Customer name.

Shipping address.

Billing address.

Contact information.

Order value.

Product type.

Destination country or region.

Payment risk signals.

Fraud prevention information.

Shipping restrictions.

Legal or eligibility concerns.

We may delay, cancel, or refund an order if we cannot reasonably verify the order, if the information appears inaccurate or suspicious, or if we believe the order may violate applicable laws, shipping restrictions, carrier requirements, payment processor requirements, fraud prevention standards, or our internal compliance policies.

Cookies and Similar Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar technologies.

These technologies may be used to operate the website, remember user preferences, keep items in the shopping cart, improve website performance, analyze website traffic, understand customer behavior, measure advertising or marketing performance, improve product pages and customer experience, and support fraud prevention and website security.

You may be able to disable or manage cookies through your browser settings. However, disabling cookies may affect website functionality, shopping cart behavior, checkout performance, or certain website features.

Marketing Communications

If you subscribe to our emails or agree to receive marketing communications, we may send you product updates, store news, promotional offers, policy updates, or other marketing messages.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us at support@gteagle.com.

Even if you unsubscribe from marketing emails, we may still send you non-marketing messages related to your orders, account, shipping, payments, policy updates, customer service requests, or legal and compliance matters.

How We Share Information

GT.Eagle may share necessary customer information with third parties that help us operate our business and provide services.

These third parties may include:

Payment processors.

Shipping carriers.

Warehouse and fulfillment service providers.

Fraud prevention service providers.

Website hosting providers.

Email service providers.

Customer support tools.

Analytics providers.

Advertising or marketing platforms.

Accounting, tax, or legal service providers.

IT, security, and website maintenance providers.

Government, customs, law enforcement, or regulatory authorities where required or appropriate.

We only share information as reasonably necessary for business operations, order fulfillment, payment processing, fraud prevention, legal compliance, customer support, or protection of our rights.

No Sale of Personal Information for Money

However, certain advertising, analytics, or tracking technologies may involve sharing limited technical information with third-party platforms to help us understand website performance or measure advertising effectiveness.

Depending on your location, you may have certain privacy rights regarding this type of data sharing. You may contact us at support@gteagle.com if you have questions about your privacy choices.

Shipping and International Transfers

Because GT.Eagle may ship products from different warehouse locations, including the United States and China, customer information may be processed or shared internationally when necessary to fulfill orders.

For example, your name, shipping address, phone number, email address, order details, and customs-related information may be shared with warehouses, fulfillment partners, shipping carriers, customs brokers, or local delivery providers.

By placing an order, you understand that your information may be transferred, processed, or stored in countries or regions outside your own country, where privacy laws may differ from those in your location.

Customs, Import, and Legal Compliance

For international orders, certain information may be used or shared to complete customs declarations, shipping documents, import review, delivery procedures, and compliance checks.

This may include customer name, address, phone number, email address, product details, declared value, order information, and other shipping-related information.

GT.Eagle may also use or disclose information when necessary to comply with legal obligations, respond to lawful requests, prevent fraud, investigate suspicious activity, enforce our policies, protect our rights, or comply with payment processor, carrier, customs, or regulatory requirements.

Data Retention

GT.Eagle retains personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

This may include retaining information for order fulfillment, customer support, returns and refunds, warranty claims, damage or missing item claims, fraud prevention, payment disputes and chargebacks, legal compliance, tax and accounting records, business records, security, and policy enforcement.

We may retain certain information even after an order is completed if needed to comply with legal obligations, resolve disputes, prevent fraud, enforce our policies, or maintain accurate business records.

Data Security

GT.Eagle uses reasonable administrative, technical, and organizational measures to protect customer information.

Customers are responsible for keeping their account login information confidential and for using secure devices and networks when accessing our website or placing orders.

If you believe your account or personal information has been compromised, please contact us at support@gteagle.com.

Customer Accounts

If our website allows customer accounts, customers are responsible for maintaining the confidentiality of their login credentials.

You should not share your account password with others.

GT.Eagle is not responsible for unauthorized access caused by customer negligence, weak passwords, shared devices, compromised email accounts, or failure to protect login information.

Customer Rights and Privacy Requests

Depending on your location, you may have certain rights regarding your personal information.

These rights may include the right to request access to personal information we hold about you, request correction of inaccurate information, request deletion of certain personal information, request restriction of certain processing activities, object to certain uses of your information, withdraw marketing consent, and request information about how your data is used or shared.

To submit a privacy request, please contact us at support@gteagle.com.

We may need to verify your identity before processing certain requests. We may also retain information where required or permitted for legal, security, fraud prevention, accounting, payment, shipping, tax, dispute resolution, or compliance purposes.

Children’s Privacy

GT.Eagle does not knowingly collect personal information from children.

Our products and services are intended for customers who meet applicable legal age and eligibility requirements.

If you believe that a child has provided personal information to us, please contact us at support@gteagle.com so we can review and take appropriate action.

Third-Party Websites

Our website may contain links to third-party websites, payment providers, shipping carriers, social media platforms, video platforms, or other external services.

GT.Eagle is not responsible for the privacy practices, content, policies, or security of third-party websites or services.

Customers should review the privacy policies of third-party websites before providing personal information to them.

User-Generated Content and Communications

If you submit reviews, photos, videos, comments, testimonials, or other content to GT.Eagle, we may use that content for customer service, product review, marketing, website display, fraud prevention, or claim review purposes, where permitted.

Please do not submit sensitive personal information in public reviews, comments, or messages unless necessary.

Email and Customer Support Communications

When you contact GT.Eagle by email or through our website, we may keep records of the communication.

These records may be used to respond to your inquiry, process your order, handle returns or refunds, review claims, improve customer service, prevent fraud, resolve disputes, or enforce our policies.

Fraud Prevention and Risk Review

GT.Eagle may use customer information to prevent fraud, unauthorized transactions, chargebacks, suspicious activity, false claims, abuse of policies, and restriction avoidance.

This may include reviewing order details, payment information, address information, IP-based signals, customer communication, shipping records, and claim evidence.

Orders or claims that appear fraudulent, false, unsupported, suspicious, or inconsistent may be delayed, rejected, cancelled, refunded, or reported to payment providers, carriers, or appropriate authorities where necessary.

Changes to This Privacy Policy

GT.Eagle may update this Privacy Policy from time to time.

The updated version will be posted on this page with a revised “Last Updated” date.

Customers are encouraged to review this Privacy Policy periodically.

Continued use of our website after updates means you accept the revised Privacy Policy.

Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact GT.Eagle.

Support Email: support@gteagle.com