Return & Refund Policy

Return & Refund Policy

This Return & Refund Policy explains how returns, refunds, exchanges, cancellations, and damaged-order claims are handled by GT.Eagle 

1. Return Window

Customers may request a return within 14 days after delivery, unless otherwise stated on the product page or restricted by product condition, customization, legal restrictions, or safety requirements.

Please contact us at support@gteagle.com before returning any items.

2. Return Eligibility

To be eligible for return, the product must be:

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  • Unused and in original condition
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  • Not tested, shot, impacted, altered, cut, modified, damaged, or worn extensively
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  • Returned with all original packaging, labels, accessories, manuals, and included items
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  • Approved for return by our support team before being sent back

3. Non-Returnable Items

The following items may not be eligible for return:

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  • Products that have been used, worn, altered, tested, shot, impacted, or intentionally damaged
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  • Customized or special-order products
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  • Products missing original packaging or accessories
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  • Products restricted by law, carrier rules, or safety requirements

4. Body Armor and Ballistic Products

Due to the nature of body armor and ballistic protective products, returned items may be subject to inspection before any refund or exchange is approved.

Products that have been used in live-fire testing, impact testing, destructive testing, or intentional damage are generally not eligible for return unless otherwise agreed in writing.

5. Return Shipping

Unless the return is caused by our error or an approved damage claim, customers are responsible for return shipping costs. Original shipping fees may be non-refundable.

Customers should use a trackable shipping method. We are not responsible for returned packages that are lost or damaged in transit.

6. Inspection and Refunds

After we receive and inspect the returned product, we will notify you whether the return is approved or rejected.

If approved, the refund will be issued to the original payment method. Bank or payment processor processing times may vary.

7. Damaged or Incorrect Items

If your order arrives damaged, incomplete, or incorrect, please contact us as soon as possible with your order number, photos, and a clear description of the issue.

We strongly recommend recording a clear unboxing video when opening your package. This helps us resolve damage, missing item, or incorrect item claims more efficiently.

8. Order Cancellation

Cancellation requests may be accepted before the order enters processing or fulfillment. Once an order has been processed or shipped, cancellation may no longer be possible.

9. Legal or Compliance Cancellation

We reserve the right to cancel and refund any order that may violate applicable laws, shipping restrictions, eligibility requirements, fraud prevention standards, payment processor requirements, or our internal compliance policies.

support@gteagle.com

 

To request a return, refund, exchange, or cancellation, please contact [support email].