Shipping Policy
Shipping Policy
Thank you for shopping with GT.Eagle. This Shipping Policy explains how we process, review, and ship orders for body armor, ballistic plates, plate carriers, tactical bags, and related protective equipment.
1. Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation, order review, and compliance screening. Processing time may be longer during high-volume periods, holidays, inventory checks, or additional order verification.
Certain products may require additional handling time due to product type, inventory location, customization, or shipping compliance review.
2. Shipping Time
Estimated delivery time depends on the destination, carrier, shipping method, warehouse location, and customs or legal review requirements. Delivery estimates shown at checkout are not guaranteed.
Possible delays may occur due to carrier delays, weather, customs inspections, address verification, restricted-area review, or other factors outside our control.
3. Shipping Locations
We may ship to eligible locations where the products can be legally sold, shipped, received, and possessed. We do not ship restricted products to prohibited jurisdictions.
Orders shipping to restricted or high-risk locations may be cancelled, refunded, or held for additional review.
4. Restricted Products and Locations
Body armor and tactical protective products may be restricted in certain jurisdictions. Customers are responsible for confirming that the products they order can be legally purchased, shipped, received, possessed, and used in their location.
We reserve the right to refuse, cancel, or refund any order if we believe the order may violate applicable laws, shipping restrictions, carrier requirements, payment processor requirements, or our internal compliance policies.
5. Address Accuracy
Customers are responsible for providing accurate and complete shipping information. Orders with incomplete, incorrect, suspicious, or unverifiable addresses may be delayed or cancelled.
We are not responsible for delays, failed delivery, return-to-sender events, or lost packages caused by incorrect or incomplete customer-provided shipping information.
6. Freight Forwarders and Reshipping Services
We may refuse to ship to freight forwarders, reshipping services, third-party addresses, or addresses that appear to be used to bypass legal restrictions, shipping restrictions, or eligibility requirements.
7. Tracking Information
When available, tracking information will be provided by email after the order has shipped. Tracking updates are provided by the carrier and may take time to appear after shipment.
8. Lost, Delayed, or Returned Packages
If a package is delayed, lost, returned, refused, or marked as delivered but not received, please contact us at [support email]. We may work with the carrier to investigate the issue.
If a package is returned due to customer error, address issues, refusal, legal restrictions, or failed delivery attempts, additional shipping fees or restocking fees may apply.
9. International Orders
International customers are responsible for understanding all import laws, customs rules, duties, taxes, licensing requirements, and end-use restrictions that may apply in their country or region.
We may cancel international orders if we determine that shipment may be restricted, prohibited, unsupported by our carriers, or inconsistent with our compliance policies.
10. Contact
For shipping questions, please contact us at GTEagle73@163.com before placing your order.